Sale Terms


Please read the following Sale Terms carefully before purchasing any goods on the bforu.net website. In order to purchase any goods or service using this website, your acceptance of these Sale Terms is requested. Please save a copy of these Sale Terms for your records.

These Sale Terms set out the terms and conditions that will apply when you purchase merchandise from our Website.

From time to time, we may change our Sale Terms. However, the Sale Terms that existed when you made your purchase will apply. We recommend checking the Sale Terms whenever a new order is placed.

Order & Acceptance

1 – Each order you submit is a non-binding offer from you to purchase merchandise in exchange for payment.

2 – Orders are subject to our acceptance, and we may, at our discretion, refuse to accept your order in certain circumstances, including, but not necessarily limited to, when:

2.1 – There is an error in the information you provided to us (e.g., you provided an incorrect shipping address);

2.2 – There is an error on our site relating to the merchandise that you have ordered;

2.3 – The merchandise that you have ordered is no longer available;

2.4 – There are limitations in shipping to your region requiring additional information to complete a delivery.

3 – We specifically reserve the right to refuse to accept your order if we suspect that you intend to resell our merchandise. We will refuse to accept any order requesting us to:

3.1 – Deliver to a freight forwarding company;

3.2 – Deliver to a P.O. box.

4 – We will only be deemed to have accepted your order (or any part thereof) when we provide you with a shipping confirmation email. This contract will only apply to the merchandise which was in stock and shipped. Please note, your initial order confirmation email is not acceptance of your order, only acknowledgement that we have received it.

5 – We take reasonable steps to ensure that the prices and other information about merchandise on our site are accurate. Despite these efforts, it is possible that errors, including incorrect pricing, may display on our site. However, if we have accepted your order and you have received a shipment confirmation email, you will not be asked to pay more than the price indicated when you placed your order.

Product Availability

The inclusion of any merchandise on our site does not imply, warrant or guarantee that the merchandise will be available if you wish to place an order to purchase it.

Payment

1 – You may pay for your order using any of the following forms of payment: a credit card or prepaid debit card from Visa, MasterCard, American Express; a debit card with a Visa or MasterCard logo; an American Express charge card; or PayPal. Debit payment methods will be processed as credit.

2 – When we receive your order, you agree that we may place a “hold" on your card for the total value of your order. If the hold on your card has been authorized by your bank or building society, we will process payment for the merchandise when your merchandise ships.

3 – The charge for your order will appear on your credit, debit or charge card statement as “BFORU" If you wish to dispute the validity or amount of a charge that appears on your card statement, please contact us by emailing us at info@bforu.net.

4 – If you cancel any portion of your order, any authorized “hold" will usually be released within three (3) to five (5) working days from the date of cancellation.

Changing or Cancelling Your Order

1 – You can make changes to or cancel your order at any time before we have packed your order for shipment. To do so, please contact us via e-mail.

2 – If we have already packed your order for shipment, you can request a refund or exchange, as described in the “Returns and Exchanges" Section below.

Order Tracking

You can track the progress of your order on the Track My Order page.

Shipping / Delivery

1 – International shipping is available when ordering merchandise from our site.

2 – Shipping and handling charges vary depending on your address, shipping speed, and the value of your order.

3 – Merchandise that we deliver to you becomes your property at the time that you receive it.

4 – We will deliver all in-stock merchandise as soon as reasonably possible and in no event more than thirty (30) business days from the date on which we accept your order.

Returns & Exchanges

Please note, this Section pertains only to standard returns and exchanges for online orders. Please see below for more information regarding your Right to Cancel and Faulty Merchandise.

If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms:

1 – We will refund or exchange any merchandise that is returned in resalable condition with a copy of your original invoice. Refunds will be issued to the original form of payment. After this is completed, you will receive a refund within 72 business hours;

2 – Refunds for returned orders will be issued to the original form of payment. For exchanged orders, any price difference from the original order will either be credited to or debited from the original payment method used to place the order. After this is completed, you will receive a refund within 72 business hours;

3 – You can send the merchandise back to us at the return address written on the return label you receive via e-mail after starting the procedure;

4 – To initiate your return or exchange online, go to the Online returns page. Once you have submitted your online return or exchange, you will receive a return label via email. A fee of €9 will be deducted from your refund if you use this label. The shipping cost for returns and exchanges will be hold by the customer. Your refund or exchange will be processed as soon as we have confirmed we have received your return.

Right to Cancel

1 – You have the right to cancel without providing reason within fourteen (14) days from the date that you (or a third-party other than the carrier) physically receive the merchandise.

2 – To exercise this right, you will need to inform us  by Email at info@bforu.net.

3 – Please note, you will need to provide your order number or other information associated with your order so we can locate the purchase in our system.

4 – You are required to return the merchandise within fourteen (14) days of contacting us. Merchandise must be returned in its original packaging. You can use the return label that is included in the shipment to return the merchandise to us.

5 – After you provide notice of withdrawal, we will issue a refund for all returned merchandise within fourteen (14) days from when either (a) we receive the merchandise or (b) you provide proof that you have shipped the merchandise back to us. We do not refund any shipping and handling costs hold by customers. If you have used the items other than what is necessary to establish the nature, characteristics and functioning of the items, you are liable for their diminished value.

6 – Unless you have expressly agreed otherwise, we will make the refund to the same payment type you used for the initial order. You will not incur any fees as a result of such refund.

Faulty Merchandise

1 – We are under a legal duty to supply merchandise that is in conformity with this contract. If you wish to return or exchange merchandise which is faulty or non-conforming, you can email us at info@bforu.net. Please note, you will need to provide your order number or other information associated with your order so we can locate the purchase in our system.

2 – If you choose to return your faulty or non-conforming merchandise, we will first need to confirm that it is faulty, damaged, or does not correspond to the description on our website. Once confirmed, we will refund the cost of the merchandise. If we determine the merchandise is not faulty, you will not be entitled to a refund and we will return the merchandise to you at your cost. Please see the “Returns and Exchanges" Section above for more information regarding on how you can complete your return.

3 – We will usually credit the refund back to the form of payment that you used to pay for the merchandise within approximately fourteen (14) days from the date that we receive the merchandise. Please note, it may take longer for the refund to appear on your payment card statement.

4 – If you choose to exchange your faulty or non-conforming merchandise, please see the “Returns and Exchanges" Section above for more information regarding on how to exchange your item. Once we receive the returned merchandise, we will process your exchange. We will charge any applicable shipping and handling charges for replacement merchandise. If there is any difference between the price of the merchandise that you have returned and the price of the replacement merchandise that you have requested, we will either credit or process payment from the payment card used to make your original purchase.

Our Liability to You

1 – Nothing in these Sale Terms will exclude or limit our liability to you for fraud, death or personal injury or any other liability which the law states may not be excluded or limited.

2 – Nothing in these Sale Terms will exclude or limit our liability to you for breach of your legal rights, including the right to receive products which are (a) as described and match information we provided to you and any sample or model seen or examined by you; (b) of satisfactory quality; (c) fit for any particular purpose made known to us; (d) supplied with reasonable care and skill.

3 – We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

4 – We are not liable for business losses. Our merchandise is for private use, as such, we have no liability if you use the merchandise for commercial or business purposes. If you use the merchandise for any commercial, business or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Events Outside Our Control

1 – An event outside our control means any event or cause beyond BFORU's reasonable control, including without limiting (i) epidemic, pandemic, famine, earthquakes, floods, war, terrorism, whether foreign or domestic, overwhelming event(s) caused by natural forces, extreme weather, or other natural disaster; (ii) acts of civil or military authority, insurrection, riots, strikes, fire, or explosion; (iii) picketing, strikes, or labor shortage; or (iv) interruption of or delay in transportation, shortage or failure of supply of raw materials or finished merchandise, power outages, telecommunication outages, or any other intervening system, software, or service not operated by BFORU (collectively “Force Majeure Event").

2 – If a Force Majeure Event occurs, we will not be liable to you or any third party for any loss, damage, delay, liability, expense, or cost related to or caused by such Force Majeure Event.

Privacy

When you place an order through our site, you will be providing us with your personal information. We will use your personal information to process your order and deliver the merchandise ordered and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Notice.

Use of Our Website

Your use of our site is subject to our Website Terms of Use.

The Law Which is Applicable to Our Relationship

The contract between you and us is governed by the law of Italy. However, if you are a consumer and you live outside Italy, you may be entitled to bring court proceedings in your own language and in your local courts. A local consumer advice organisation will be able to advise you of your rights.

Contact Us

If you have any questions about these Sale Terms, please contact us by visiting the Contact Us section our site oremailing us at info@bforu.net.

Last Update

April 2020.

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